By using our Services and browsing the Ture Website you agree to comply with and be bound by the following Terms of Use. If you do not agree to and accept these Terms of Use, you should not use or browse the Ture Website.

1. Ture is an online venue for New Zealanders to connect with Legal Providers

Ture is an online marketplace for Legal Providers. We provide an online venue to introduce legal service providers to the New Zealand public (our Members) and to allow Legal Providers to advertise Legal Services within the Website.

Ture does not participate in the provision of Legal Services advertised on the Website or any subsequent transactions between a Member and Legal Providers that are introduced via the Website. We do not provide any services listed on our Website and do not offer them for sale, nor do we act as an agent for either party. We merely provide a venue to advertise and connect the parties together through our Quote system.

2. Ture works to ensure our venue is safe and trustworthy

While Ture does not pre-screen all Members, Legal Providers, or monitor our entire Website, if we become aware of any misuse of our Services, we can take appropriate action. This could be by issuing a warning, removing content, disabling an account, banning a Member and/or Legal Provider, or contacting the relevant authority.

Examples of this may be where a Quote does not comply with New Zealand law or infringes intellectual property rights or is misleading or offensive. We may also limit activities on our Website based on Legal Providers off-Website conduct, such as criminal convictions, insolvency, or any other conduct that puts our community or systems at risk.

You agree that we may disclose your personal information in accordance with our Privacy Policy that can be accessed at any time in the footer of the Website. This will include your name and contact details as well as any transactional records, Website interactions or other relevant information, to the relevant authorities, parties and/or intellectual property rights holders.

3. Your responsibilities

Legal Providers are responsible for preparing the Quote details and following up when a Member accepts a Quote. We do not get involved in any communications between you and Members outside of the Services and we do not participate in any part of any legal service transactions between a Member and a Legal Provider.

Member details are hosted by us in good faith but are entered by Members without verification by us. You are responsible for making your own enquiries as to Member identity that are connected through the Service in accordance with the Anti Money Laundering and Counter Financing of Terrorism Act 2009 or any other such applicable legislation.

We provide no guarantee, and accept no responsibility, for the accuracy or completeness of any information provided by Members or Legal Providers. You are responsible for:

• checking, confirming and satisfying yourself as to the accuracy of any Members details; and
• ensuring that you act in good faith towards any other parties.

4.  Ture license our intellectual property to you

To enable you to use and enjoy our Services, we grant you a limited, non-exclusive, non-transferable and revocable license to use our Website and Services in accordance with our Terms of Use.

You may not create derivative works, adapt, reproduce, copy, store, distribute and/or publish from any part of the Website and/or commercialise and/or on-sell any information obtained from the Website and/or our Services, without our prior written permission.

Ture retains its entire intellectual property rights including the software and source code used to provide the Website and Services.

The Services and all content on our Website including but not limited to design, copy, search results, images, graphics, structure, layouts and the underlying software code are protected by copyright and trademarks and are subject to the intellectual property rights of Zig Limited and its licensors. Our logos, together with our trademarks, may not be copied or reproduced without our prior written consent. All rights are reserved, except for the limited licensed rights expressly granted in these Terms of Use and any other terms on our Website.

5. Fees

Fees will only be charged as outlined in the Pricing Schedule that can be accessed at any time from the Lawyer Login page on the Website.  

Our current fees are explained in the Pricing Schedule from the Lawyer Login page on the Website. You will be able to review any fees before you choose to register as a Legal Provider.  You agree to our Global Terms when you register. Fees must be paid when they are due. By using our Services, you agree to pay our fees in the manner and timeframe outlined in these Terms of Use, the Fee Schedule and as the Website intends and requires.

The Fee Schedule is updated from time to time. We will advise you of any changes via the email address you provide on your account.

The Website requires Legal Providers to pay fees for connections that are charged to their pre-loaded credit card when a Member selects to be connected to that Legal Provider via the Website, which can occur multiple times. This may be by the Member selecting Quotes for different pieces of legal work, and/or by the Member selecting to use the email connection service via the Lawyer Profile (see the Fee Schedule for pricing).

For example, where a Member has accepted a Quote from a Legal Provider listed on the site, we provide the Legal Provider with Member details by email notification. The credit card pre-loaded by you at the time of account set up (required to activate Quotes live) will then be charged the connection fee listed on the Fee Schedule.

Another example is where a Member who has already accepted a Quote from a Legal Provider chooses to accept another Quote listed on the site from the same Legal Provider, then, a connection fee will be charged for the new connection.

As noted at 1 above, Ture is an online advertising and connecting service for Legal Providers. This means that connecting fees are non-refundable once the connection is made regardless of whether or not you or the Member have been in contact after we have provided you with each other’s details of the accepted Quote or, whether a legal service transaction is progressed and/or completed. Regardless of any other clause in these Terms of Use, once we have provided you with Member details you are responsible for contacting the Member, completing the transaction and delivering the Services you advertise in the Quote. You also have the opportunity to turn the connection into your loyal client but We are not responsible for that.

We may change our fees. We will notify you, usually by email, about fee changes and we will generally give you two weeks’ notice. If we introduce a new Service, the fees for that Service are effective at the time the new Service is launched. The Pricing Schedule is available to check our current fees at any time from the Lawyer Login page on the Website.

Our fees are exclusive of GST; this means GST will be charged on top of our Fees.

Invoices will be issued at the time of the transaction and will be sent to the email address you have provided in your account settings.

OVERDUE FEES

Where a pre-loaded credit card payment is declined for any reason, an additional fee will be invoiced (per the Pricing Schedule – Overdue Payment Fee) to the Legal Provider for additional administration costs and the account will be suspended until the payment is made. If the credit card payment is declined the website will try again 24 hours later.  In total it will attempt to recieve payment 3 times over 3 days. 

Where a payment is outstanding for more than 30 days the Legal Provider may be removed and banned from the site at our sole discretion. This kind of event is a breach of these Terms of Use and is not how the Fees are intended or required to be paid as a standard matter of course by the Website. In such an event, we reserve the right to remove and/or ban the Legal Provider from our Website and Services and take any legal action available to us at any time, regardless of anything else stated in these Terms of Use.

6.  Ture may make improvements to our Services or Website on notice

We strive to improve our Website and Services. Improvements may involve changing features and the like or, we may replace, suspend, or cease any Service altogether. We may also add new Services. We will notify you, usually by email, of any scheduled change to Services.

7. Registering as a Legal Provider on Ture

We do not pre-check Legal Providers joining the Website, but we do have some eligibility terms. To become a Legal Provider on the Website you must:

• be at least 18 years old and able to enter into contracts;
• be a resident in New Zealand (unless we specifically agree with you otherwise);
• have the required legal certifications and/or qualifications etc. to provide the Services you advertise on the Website;
• complete the registration process and provide true, correct, complete and up-to-date information at all times on the Website.
• load a valid credit card with appropriate available credit for payment of our Fees throughout provision of the Services as outlined in our Terms of Use;

By registering as a Legal Provider on our Website you agree that you meet the eligibility terms listed above a) to e).

In order to use our Services, you only need one account per legal service business or firm (several individuals can be listed under one account to provide various quotes). However, you can have more than one account if you prefer. You must not register as a Legal Provider under multiple identities, personas, or aliases (whether they are false or not) with the intention to mislead or be deceptive in anyway. We value transparency and we trust that you do too.

8.  Keeping your account and quotes up to date

You must maintain and update your account information and Quotes as necessary to ensure they are always current and correct. We may contact you to verify your details.

You are responsible for all the activity that happens on your account.

When registering, you will be asked to create a password and will be responsible for maintaining the confidentiality of your password and restricting access to your computer. You will be accountable for any activities conducted under your password. If you believe that someone has accessed your account without authorisation, please contact us immediately.

Make sure you protect your account by ensuring your login information is kept secure. We recommend you change your password regularly and do not let anyone else use your account.

9. Our communication with each other

We may contact you about your account, your transactions and any other activities on the Website. See our Privacy Policy for more information that can be accessed at any time in the footer of the Website.

We may contact you with information or promotions regarding other Services that we think might be of interest to you. You can unsubscribe from all emails that do not contain important information about using Ture.

You can contact us by email at support@ture.co.nz. We will endeavor to respond within 48 hours of receiving your query or concern. If it is about how to use the Website, you can use our HELP tab once you have logged in to the Website.

By registering with this Service, you give us permission to use your provided information for communication purposes about Ture and other services and occasional third party offers. You can unsubscribe from our communications at any time via the ‘unsubscribe’ link at the bottom of every communication we send out to users.

10. Deactivating your account

You may deactivate your account at any time, for any reason. The system will remove your listings from public site immediately. Should you choose to return to the Website you can simply re-activate it. See instructions how to do this here.

Likewise, we may refuse to offer some, or all, of our Services to you, without prior notice and for any reason.  

If we have restricted or prohibited your access to our Services, we will have done this for a reason and we will tell you why if we are able to. You agree not to bypass these controls. For example, you agree not to create a new account. If we have explained why your access to our Services has been restricted or prohibited, we reserve the right to cease further correspondence with you.

If your Legal Provider account is deactivated (by you or by us), your ability to access our Website will end and you must stop using our Services. Our Global Terms will continue to apply after deactivation. If you visit or browse our Website after termination of your Legal Provider account and otherwise use our Services, our Global Terms will continue to apply.

11.   Ture is a New Zealand Website

Our Website is currently for New Zealand only. This means you must be located in New Zealand to use or be listed on the Website. You must be qualified and certified in New Zealand to provide Legal Services for the services you are advertising on the Website.

You agree to comply with all applicable laws when using our Services. Such as the following: Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008, Fair Trading Act 1986, the Consumer Guarantees act 1993, the Harmful Digital Communications Act 2015, the Copyright Act 1994, and the Trade Marks Act 2002 etc.

12.   You agree to give Ture a right to use your Materials for our Services

All Materials that you post and upload when using our Services is confirmed by you that you either own or have the necessary intellectual property rights. For example: any photos, data, information, logos and other content.

Ownership of your Materials is retained by you and nothing in these Terms of Use is intended to claim ownership of your Materials or to restrict your ability to use your Materials.

By submitting Material on our Website, you agree to give us an intellectual property license to use your Material so we can provide and improve our Services. Under the license you grant a non-exclusive, sublicensable, transferable, royalty-free, and worldwide license to Ture, to store, display, reproduce, modify, distribute, create derivative works, and save your Material in any manner and on any media or platform to promote, improve and provide our Services. We will not pay you any fees for these Materials and reserve the right in our sole discretion to remove or edit them at any time. This license continues even if you stop using our Services. You confirm that you have the right to grant this license to us.

We permit you to post Materials on our Website in accordance with our instructions, provided that the content is not illegal, obscene, abusive, threatening, defamatory or otherwise objectionable to us and complies with all our Terms of Use. For example, (these are not limiting examples) we may use:

• The content by displaying it on a third-party website to promote your Quote while it is live (in other words free advertising).
• Your Quote as an example on our blog or in our Podcast as part of our mission to provide better access to Legal Services to New Zealanders.
• The content for marketing purposes or we may store and use the content for our own internal purposes to help us improve our Services.

We will expressly ask your permission if we want to use your trademarks or logos.

13. Your response times to accepted Quotes notifications and acknowledgement

As essential terms, you agree:

• To respond to an accepted Quote WITHIN 48 BUSINESS HOURS by acknowledging receipt through the email notification from our Website.
• To make direct contact with the Member who has accepted your Quote using the details provided by the Member through our Services WITHIN 24 BUSINESS HOURS from your acknowledgement of receiving the accepted Quote notification (“Contact Timeframes”). It is in your interest to contact the Member as soon as possible.
• To you being charged for the connection Services that we charge to your valid credit card (that you applied to your Account) when you receive details of the Member through our Services.
• That it is your responsibility to ensure you receive our emails to your email systems “Inbox” and our email notifications are not stopped by any firewall and/or venued into a Junk or Trash folder by your email system.

Ture will contact you if do not meet the agreed Contact Timeframes. Where you repeatedly (three times or more) do not meet the agreed Contact Timeframes for whatever reason, Ture in its sole discretion may choose to suspend or disable your account. While we would not wish to do this, it is important that Ture meets the expectations of our Members and Contact Timeframes are paramount to our Service.

14.  Be honest, be legal, and use our Services as intended

As reasonably possible, you agree to ensure all Quotes you list are accurate, current and include all relevant information. For example, a Quote on Ture must include an honest description of what you intend to include in the Legal Services you are providing to a Member. Specific exclusions can also be listed in a Quote to avoid any confusion and to ensure transparency.

Your Quote must comply with all relevant laws. For example: (a) you must have the right to create the Quote, e.g. do not misrepresent the services you are able to provide; (b) the Quote must be accurate and not misleading, which includes ensuring no material information is left out; (c) your Quote must not breach any legal requirement, e.g. you have the appropriate qualifications and experience to provide the services.

Doing anything to manipulate search results or Website is not allowed.

Each of our Services and Quote options have a clear function or purpose. You agree to use our Services for the intended purpose and will not misuse them in order to avoid our fees, advertise your business in any way other than the Website intends or, manipulate search results. Contact us if you are unsure of how to use our Website as intended.

YOU MAY NOT USE UNAUTHORISED AUTOMATED MEANS TO ACCESS THE WEBSITE OR INFORMATION FEATURED ON IT FOR ANY PURPOSE SUCH AS A ROBOT, SPIDER, SCRAPER OR SIMILAR OTHER. IT IS STRICTLY PROHIBITED TO MANUALLY SCRAPE, HARVEST OR OTHERWISE EXTRACT DATA FROM OUR WEBSITE WITHOUT OUR EXPRESS PERMISSION.

YOU AGREE NOT TO (A) USE THE SERVICES OR THE WEBSITE TO PROMOTE SERVICES FOR SALE OUTSIDE OF THE LEGAL SERVICES YOU ARE QUALIFIED TO PROVIDE; OR (B) SEEK TO AVOID OUR FEES OR OUR PROCESSES; OR (C) DO ANYTHING FRAUDULENT. FOR THE SAME REASON, YOU AGREE NOT TO LIST YOUR CONTACT DETAILS ANYWHERE (E.G. IN THE QUOTE), OTHER THAN IN THE RELEVANT FIELDS PROVIDED DURING THE QUOTE AND ACCOUNT SET UP PROCESSES.

15.   Quotes

Our Website instructions govern how and what you can Quote and how you can use Ture. You agree to follow the how-to instructions of the Website. We will advise you of any updates.

As you will be aware, a Quote is a legally binding offer. When you list a Quote on Ture, you should do so with the intention of selling your Services as advertised through the Website for the price advertised. In your Quote you can list what is and what is not included in the price. The intention is to be transparent with Members; for them to feel confident about what they are getting upfront and at what cost. You can also list a per hour rate for any work not included in the Quote relating to the Legal Services in the Quote.

You must provide Quotes in New Zealand dollars and include GST in the price.

We may contact you to request further information about your Quote or the Legal Services you provide. You agree to respond to our reasonable requests.

16.   Star Rating

Star Rating is our Feedback function that allows Members to rate their experience with Legal Providers on the Website. Feedback is important to us and we hope it is important to you too. The feedback our Members provide you with through Star Rating is valuable information for you and other Members to consider.

We will not be involved in any Star Rating assessment that a Member gives to any Legal Provider. You agree not to contact us if you do not agree with a Star Rating that a Member has given you. The nature of feedback is that it is subjective and provided it is genuine to the Member we will not interfere with their honest opinion.  Our system does not allow us to change Star Ratings once they have been given by a Member.

Legal Providers work hard to earn great feedback and Members rely on the feedback. Unless we give specific prior approval, your account is not transferable and cannot be sold, leased, lent or traded.

The system allows a member gets two changes to change a Star Rating for each Accetped Quote.

17.  Disputes with a Member

You agree to try to resolve any disputes you have with Members directly with them and not to include us. Please remember that we are not a party to any transaction between you and a Member. Our obligation ends when we have connected a Member with a Legal Provider they have chosen through our Services.

We will not provide any additional information about a Member to another party without their express consent or unless we are required by New Zealand law.

18.   Disputes with Ture or our Service

The intention of our Service is to connect New Zealanders with Legal Providers like you, so they can get access to quality Legal Services. We want to work with you to do this. However, if you have a dispute with our Service, then let us talk and try to resolve it informally. If a dispute cannot be resolved informally, either party can look to resolve a dispute or seek any remedy available through any legal method available. If this is the case, then, in the first instance, you agree to genuinely engage in Mediation in good faith and at the shared cost of the parties before any further legal action is taken. This does not include disputes with outstanding Fees.

We will use the contact details you have provided to us to contact you about a dispute.

Ture is a New Zealand owned and operated Service. These Terms of Use are governed by the laws of New Zealand. Any and all disputes with us will be resolved in New Zealand.

19.   Ture Services and system may not always be available

We strive to ensure that our Website and the Services are available to you at all times, but we cannot guarantee that either the Website or the Services will operate continuously, without interruptions, or be fault free.

Ture Services are provided to you on an ‘as is’ basis, without any warranty of any kind either express or implied. You expressly agree that your use of our Website and the Services is at your sole risk and we expressly disclaim any and all warranties, either express or implied, including without limitation warranties as to quality, suitability for any purpose, compatibility, reliability, accuracy, completeness, timeliness, access or use.

We accept no responsibility and make no guarantee that the Services will be free from faults, errors and/or omissions. It is your sole responsibility to evaluate the quality, suitability, accuracy, completeness and reliability of the Services or any information provided.

From time to time, maintenance or upgrade work requires us to make the Website and the Services unavailable without notice, but we aim to keep downtime to a minimum. We accept no liability for any interruption or loss of service. We reserve the absolute right to alter, suspend or discontinue any part of our Website or the Services, including your access to it.

Any information or advice that we may give you regarding or during your use of our Services is also subject to the disclaimers in these Terms of Use and do not create any warranty that has not been expressly given in these Terms of Use.

20.   Our liability to you is limited

To the maximum extent permitted by law, you assume full responsibility for any loss or damage that results from your use of the Website and Services. We will not be liable to you or any other person in connection with the Services, this Website, your use of the Services or Website, or another Legal Provider’s or Member’s acts or omissions, whether for negligence, breach of contract, breach of statutory duty or otherwise.

We will not be liable for anything that is outside of our reasonable control. We will not be liable for any loss or damage, whether direct or indirect. For the sake of clarity, we will not be liable for loss of profits, loss of business or anticipated savings or profit, general or special damages, or consequential or incidental loss.

In no event, shall we nor any of our officers, shareholders, directors, employees, agents or suppliers be liable for any loss or direct, indirect, consequential, incidental, special or any other damages arising from your use of our Services. Notwithstanding any other clause in these Terms of Use, should you not agree with any part of these Terms of Use or have any dispute or claim against us or our suppliers with respect to these Terms of Use or the Services, your sole and exclusive remedy will be to discontinue using the Services.

21. We are not a party in any transactions between Legal Providers and Members

Except for providing our Website as a connecting venue, we do not take any part in the sale or purchase of Legal Services listed on our Website, nor are we involved with the provision of Legal Provider services. All transactions and other contact between you and other Members are entirely at your risk.

This means we are not liable or responsible for:

a) any Legal Services that are offered or provided by a Legal Provider;

b) the quality or legality, accuracy or truth of any Legal Provider or Member information or details that are provided on or through the Website; and/or

c) any guarantees or assurances that a Legal Provider has made, including any implied warranties.

Furthermore, we do not provide or give a guarantee or warranty:

d) that any Member we connect you with through our Website will meet your requirements or expectations;

e) that any Member will become your client or continue to do so after any single legal service provided by you; and/or

f) that any information posted on our Website, including feedback, is error-free or reliable.

It is the responsibility of the Legal Provider to convert the Member’s connection from our Services into their client base to provide them with their own services.

22. We are not responsible for Member conduct on our Website

We do not control our Members, nor do we pre-screen every Member, feedback or other communication before it is posted on our Website. Therefore, we do not take responsibility for any misconduct of our Members. For example, we are not liable if:

• a Member has registered under false pretenses or has attempted to defraud you; and/or
• a Member fails to complete a transaction, for any reason.

23. Advertisements on Ture

Advertising content that appears on our Website (including links to advertisers' own Websites) is the sole responsibility of the advertisers. We do not endorse or recommend a product or service that is venued on our Website as an advertisement. Each advertiser is solely responsible for any representation made in connection with its advertisement.

We have no control over the products, services or websites of these third parties and we do not guarantee or take responsibility for them. Our Website may contain data provided by third parties and we accept no responsibility for any inaccuracies in this material.

You agree to release us from any claims or disputes of any kind arising from or in any way connected to such disputes with third parties.

24.   If our Terms of Use are breached, we have broad rights and remedies

If you breach our Terms of Use and where we believe it is appropriate, we may limit what you can do on the Website, remove your Quotes, or other content, warn Members of your actions, issue you with a warning, suspend, terminate and/or blacklist you from our Website (and any associates). This does not intend to limit any other rights and remedies available to Ture.

Lack of immediate action on a breach or our Terms of Use does not mean that we cannot take action at a later time and/or that we give up any rights.

25.   You agree to hold us harmless in the event you cause us loss

You agree to indemnify, defend us and hold us, and our affiliated companies, shareholders, officers, directors, employees, agents or suppliers, harmless against any claims or demands made by yourself or any third party that is in any way related to: (a) your access to or use of our Service; (b) your failure to complete a transaction; (c) infringement by you of any intellectual property or other right of any other person or entity; (d) your breach of these Terms of Use; or (e) any Materials that you submit, post, transmit or make available through our Services. Your indemnity under this clause covers all losses, damages or expenses (including legal costs) that we may suffer or incur.

26.   The Terms cover our Services and include Specific Terms

Our “Global Terms” include our (1) Terms of Use (2) Members Terms (3) how-to instructions (4) Privacy Policy and any other communicated terms. These terms are posted on our Website. Our Global Terms govern your use of the Services we offer to you.

The Global Terms make up the entire agreement between us in relation to our Services and apply instead of any prior version or any other version or individual part of the Global Terms.  Where there is a conflict between the Terms of Use and any Members Terms, the Terms of Use will take priority to the extent of the conflict.

By browsing our Website, using our Services or registering as a Member or Legal Provider of Ture, you agree to our Global Terms. If you do not accept our Global Terms you must immediately stop using our Services or browsing our Website.

We reserve the right in our sole discretion to change these Terms of Use at any time without prior notice to you. Any changes will be posted on our Website and become effective at the time of posting. Your continued use of the Services after the effective date of such changes will constitute acceptance of and agreement to any such changes. We reserve the right to modify, suspend or discontinue all or part of the Services at any time to you and/or others, with or without notice. We shall not be liable to you or any other party should we exercise our right to modify, suspend or discontinue all or part of the Services.

27.  Reading our Terms

Headings are not included in these Terms of Use. The interpretation of these Terms of Use will not be affected by the fact that we wrote them.

Examples provided are not intended to be exhaustive. If any part of these Terms of Use is deemed unenforceable by a Court of Law in New Zealand, then that part will be removed or edited as little as possible and the rest of the Terms of Use will continue to apply.

Definitions of words used in these Terms of Use mean the following:

We, us, our and Ture are a reference to Zig Limited.

Global Terms includes Terms of Use, Members Terms and all instructions on how to use our Website, our Privacy Policy and any other communicated terms.

Legal Provider(s) includes any person offering Legal Services for sale on the Website which includes you.

Legal Services - any service(s) offered or provided by a Legal Provider.

Materials - any content of any kind placed onto the Website by a Legal Provider.

Member - a registered member of Ture that is not a Legal Service provider.

Members Terms - any other terms, conditions or policies which apply to our Members use of our Services and that are posted on our Website or otherwise communicated.

Pricing Schedule - a list of our Fees located on the Lawyers Log in page of the Website.

Quote includes services a Legal Provider can list with a price that a Member can accept through the Website.

Services - any one or more of the services offered by Ture from time to time on the Website.

Website - any Ture Website or application through which the Services are offered.

You and your are a reference to you as a Legal Provider.

 

Ture Services are free to the New Zealand public (our Members). This enables our Members to browse Ture’s Website for access to competitive quotes from Legal Providers that feature on the site. By using our Services and browsing the Ture Website you agree to comply with and be bound by the following Members Terms of Use. Your agreement and acceptance of these Terms of Use shall govern Ture’s and your rights and obligations to each other. If you do not agree to and accept these Members Terms of Use, you should not use or browse the Ture Website.

1. Ture is an online venue for New Zealanders to connect with Legal Providers.

Ture is an online advertising and connection service for Members to connect with Legal Providers. We provide an online venue to introduce legal service providers to our Members and to allow Legal Providers to advertise Legal Services within the Website.

Ture does not participate in the provision of Legal Services advertised on the Website or any subsequent transactions between Members and Legal Providers that are introduced via the Website. Ture does not provide any services listed on our Website and does not offer them for sale, nor do we act as an agent for either party. Ture does however, provide free, to our Members, a venue to connect with Legal Providers through Ture’s Quote connection system.

2. Ture works to ensure our venue is safe and trustworthy

While Ture may not pre-screen all Members, Legal Providers, or monitor our entire Website, if we become aware of any misuse of our Services, we can take appropriate action. This could be by issuing a warning, removing content, disabling an account, banning a Member and/or Legal Provider, or contacting the relevant authority. At Ture’s discretion we may also limit or cease activities on our Website based on Members off-website conduct should we consider that any such conduct may put our community or systems at risk.

You agree that we may disclose your personal information in accordance with our Privacy Policy. This will include your name and contact details as well as any transactional records, Website interactions or other relevant information, to the relevant authorities, parties and/or intellectual property rights holders.

3. Your responsibilities

Members are responsible for providing true and correct information on registration with Ture for the purposes of passing this information on to a Legal Provider when a Member accepts a Quote or uses any other Service on the Website. We do not get involved in any communications between our Members and Legal Providers outside of the Services and we do not participate in any part of any legal service transactions between a Member and a Legal Provider.

Member details must be entered honestly and are hosted by us in good faith. We provide no guarantee, and accept no responsibility, for the accuracy or completeness of any information provided by Members or Legal Providers. Your use of Ture’s Website is at your own risk and you are responsible for:

• checking, confirming and satisfying yourself as to the accuracy of any Lawyers details; and
• ensuring that you act in good faith towards any other parties.

4. Ture license our intellectual property to you

To enable you to use and enjoy our Services, we grant you a limited, non-exclusive, non-transferable and revocable license to use our Website and Services in accordance with our Members Terms of Use.

You may not create derivative works, adapt, reproduce, copy, store, distribute and/or publish from any part of the Website and/or commercialise and/or on-sell any information obtained from the Website and/or our Services, without our prior written permission. If you breach this term, then Ture may hold you fully responsible for any loss that it might sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use.

Ture retains its entire intellectual property rights including the software and source code used to provide the Website and Services.

The Services and all content on our Website including but not limited to design, copy, search results, images, graphics, structure, layouts and the underlying software code are protected by copyright and trademarks and are subject to the intellectual property rights of Zig Limited and its licensors. Our logos, together with our trademarks, may not be copied or reproduced without our prior written consent. All rights are reserved, except for the limited licensed rights expressly granted in these Members Terms of Use and any other terms on our Website.

5. Ture may make improvements to our Services or Website on notice

We strive to improve our Website and Services. Improvements may involve changing features and the like or, we may replace, suspend, or cease any Service altogether. We may also add new Services. We will notify you, usually by email, of any scheduled change to Services.

6. Registering as a Member on Ture

We do not pre-check Members joining the Website, but we do have some eligibility terms. To become a Member on the Website you must:

1. a) be at least 18 years old and able to enter into contracts;
2. b) be a resident in New Zealand (unless we specifically agree with you otherwise);
3. c) complete the registration process and provide true, correct, complete and up-to-date information at all times on the Website.

By registering as a Member on our Website you agree that you meet the eligibility terms listed above a) to c).

You must not register as a Member under multiple identities, personas, or aliases (whether they are false or not) with the intention to mislead or be deceptive in anyway. We value transparency and we trust that you do too.

7. Our communication with each other

We may contact you about your account, your transactions and any other activities on the Website. See our Privacy Policy for more information.

We may contact you with information or promotions regarding other Services that we think might be of interest to you. You can unsubscribe from all emails that do not contain important information about using Ture.

Ture takes no responsibility for any content found on the linked websites. Ture’s Website may contain information provided by third Parties. Ture accepts no responsibility whatsoever for information or advice provided to you directly by third parties.

You can contact us by email at support@ture.co.nz We will endeavor to respond within 48 hours of receiving your query or concern. If it is about how to use the Website, you can use our HOW IT WORKS tab.

By registering with Ture’s Services, you give us permission to use your provided information for communication purposes about Ture and other services and occasional third party offers. Ture does not sell or deal in personal or customer information. Ture may use, in a general sense and without any reference to your name, your information to record marketing statistics, identify user demands and to assist it in meeting general customer needs. Ture may also use the information that you provide to improve its Website and its services.

8. Deactivating your account

You may deactivate your account at any time, for any reason. Should you choose to return to the Website you can simply re-activate it.

Likewise, we may refuse to offer some, or all, of our Services to you, without prior notice and for any reason.

If we have restricted or prohibited your access to our Services, we will have done this for a reason and we will tell you why if we are able to. You agree not to bypass these controls. If we have explained why your access to our Services has been restricted or prohibited, we reserve the right to cease further correspondence with you.

If your membership is deactivated (by you or by us), your ability to access our Website will end and you must stop using our Services. Our Global Terms will continue to apply after deactivation. If you visit or browse our Website after termination of your membership and otherwise use our Services, our Global Terms will continue to apply.

9. Ture is a New Zealand Website

Our Website is currently for New Zealand only. This means you must be located in New Zealand to use or be listed on the Website.

10. Be honest, be legal, and use our Services as intended

As reasonably possible, you agree to ensure that all of your relevant information is accurate.

Doing anything to manipulate search results or Website is not allowed.

Ture’s free Services to our Members have a clear function or purpose. You agree to use our Services for the intended purpose and will not misuse them.

YOU MAY NOT USE UNAUTHORISED AUTOMATED MEANS TO ACCESS THE WEBSITE OR INFORMATION FEATURED ON IT FOR ANY PURPOSE SUCH AS A ROBOT, SPIDER, SCRAPER OR SIMILAR OTHER. IT IS STRICTLY PROHIBITED TO MANUALLY SCRAPE, HARVEST OR OTHERWISE EXTRACT DATA FROM OUR WEBSITE WITHOUT OUR EXPRESS PERMISSION.

YOU AGREE NOT TO (A) USE THE SERVICES OR THE WEBSITE TO PROMOTE SERVICES FOR SALE; OR (B) DO ANYTHING FRAUDULENT.

11.   Quotes provided to Members by Legal Providers

Our Website instructions govern how and what Legal Providers can Quote and how our Members can use Ture. You agree to follow the how-to instructions of the Website.

A Quote is a legally binding offer. When a Legal Provider lists a Quote on Ture, they should do so with the intention of selling their Services as advertised through the Website for the price advertised. A Legal Provider’s Quote to a Member can list what is and what is not included in the price. The intention is to be transparent with our Members so that they may feel confident about what they are getting upfront and at what cost. Legal Providers can also list a per hour rate for any work not included in the Quote relating to the Legal Services in the Quote.

Legal Providers must provide Quotes to our Members in New Zealand dollars and include GST in the price.

12. Star Rating

Star Rating is our Feedback function that allows Members to rate their experience with Legal Providers on the Website. Feedback is important to us and we hope it is important to you too. The feedback our Members provide to Legal Providers through Star Rating is valuable information for other Members and Legal Providers to consider.

In the main, we will not be involved in any Star Rating assessment that a Member gives to any Legal Provider. The nature of feedback is that it is subjective and provided it is genuine to the Member we will not interfere with their honest opinion.

In the rare instance that we change or remove Member feedback about a Legal Provider, it would be at our absolute discretion and would require compelling evidence. Any decision regarding a Star Rating is at our full and final discretion.

Any feedback should relate to the specific transaction and not any other transaction. Legal Providers work hard to earn great feedback and Members rely on the feedback. You agree to provide an honest rating to a Legal Provider and not use the rating system to do anything dishonest or unfair.

13. Disputes with a Legal Provider

As a Member, you agree to try to resolve any disputes you have with Legal Providers directly with them and not to include us. Please remember that we are not a party to any transaction between you and a Legal Provider. Our obligation ends when we have connected a Member with a Legal Provider, selected through our Website.

We will not provide any additional information about a Member or Legal Provider to another party without their express consent or unless we are required by New Zealand law.

14. Disputes with Ture or our Services

The intention of Ture’s free Services to our Members is to connect you with Legal Providers and to provide free information about the law. IIf you have a dispute with our Services, then let us talk and try to resolve it informally. If a dispute cannot be resolved informally, either party can look to resolve a dispute or seek any remedy available through any legal method available. If this is the case, then, in the first instance, you agree to genuinely engage in Mediation in good faith and at the shared cost of the parties before any further legal action is taken.

We will use the contact details you have provided to us to contact you about a dispute.

Ture is a New Zealand owned and operated Service. These Members Terms of Use are governed by the laws of New Zealand. Any and all disputes with us will be resolved in New Zealand.

15. Ture Services and system may not always be available

We strive to ensure that our Website and our Services are available to you at all times, but we cannot guarantee that either the Website or the Services will operate continuously, without interruptions, or be fault free.

Ture Services are provided to you on an ‘as is’ basis, without any warranty of any kind either express or implied. You expressly agree that your use of our Website and the Services is at your sole risk and we expressly disclaim any and all warranties, either express or implied, including without limitation warranties as to quality, suitability for any purpose, compatibility, reliability, accuracy, completeness, timeliness, access or use.

We accept no responsibility and make no guarantee that the Services will be free from faults, errors and/or omissions. It is your sole responsibility to evaluate the quality, suitability, accuracy, completeness and reliability of the Services or any information provided.

From time to time, maintenance or upgrade work requires us to make the Website and the Services unavailable without notice, but we aim to keep downtime to a minimum. We accept no liability for any interruption or loss of service. We reserve the absolute right to alter, suspend or discontinue any part of our Website or the Services, including your access to it.

Any information or advice that we may give you regarding or during your use of our Services is also subject to the disclaimers in these Members Terms of Use and do not create any warranty that has not been expressly given in these Members Terms of Use.

16. Our liability to you is limited

To the maximum extent permitted by law, you assume full responsibility for any loss or damage that results from your use of the Website and Services. We will not be liable to you or any other person in connection with the Services, this Website, your use of the Services or Website, or any other Member’s or Legal Provider’s acts or omissions, whether for negligence, breach of contract, breach of statutory duty or otherwise.

We will not be liable for anything that is outside of our reasonable control. We will not be liable for any loss or damage, whether direct or indirect. For the sake of clarity, we will not be liable for loss of profits, loss of business or anticipated savings or profit, general or special damages, or consequential or incidental loss.

In no event, shall we nor any of our officers, shareholders, directors, employees, agents or suppliers be liable for any loss or direct, indirect, consequential, incidental, special or any other damages arising from your use of our Services. Notwithstanding any other clause in these Members Terms of Use, should you not agree with any part of these Members Terms of Use or have any dispute or claim against us or our suppliers with respect to these Members Terms of Use or the Services, your sole and exclusive remedy will be to discontinue using the Services.

17. We are not a party in any transactions between Members and Legal Providers

Except for providing our Website as a connecting venue, we do not take any part in the sale or purchase of Legal Services listed on our Website, nor are we involved with the provision of Legal Provider services. All transactions and other contact between Members and Legal Providers are entirely at their own risk.

This means that Ture is not liable or responsible for:

1. a) any Legal Services that are offered or provided to a Member by a Legal Provider;
2. b) the quality or legality, accuracy or truth of any Member or Legal Provider information or details that are provided on or through the Website; and/or
3. c) any guarantees or assurances that a Legal Provider has made to any Member, including any implied warranties.

Furthermore, we do not provide or give a guarantee or warranty:

1. d) that any Legal Provider we connect to a Member through our Website will meet your requirements or expectations;
2. e) and/or
3. f) that any information posted on our Website, including feedback, is error-free or reliable.

18. We are not responsible for Legal Providers conduct on our Website

We do not control Legal Providers, nor do we pre-screen every Legal Provider on the Website, feedback or other communication before it is posted on our Website. Therefore, we do not take responsibility for any misconduct of our Legal Providers. For example, we are not liable if:

1. a) a Legal Provider has registered under false pretenses or has attempted to defraud you; and/or
2. b) a Legal Provider fails to complete a transaction, for any reason.

19. Advertisements on Ture

Advertising content that appears on our Website (including links to advertisers' own Websites) is the sole responsibility of the advertisers. We do not endorse or recommend a product or service that is venued on our Website as an advertisement. Each advertiser is solely responsible for any representation made in connection with its advertisement.

We have no control over the products, services or websites of these third parties and we do not guarantee or take responsibility for them. Our Website may contain data provided by third parties and we accept no responsibility for any inaccuracies in this material.

You agree to release us from any claims or disputes of any kind arising from or in any way connected to such disputes with third parties.

20.   If our Members Terms of Use are breached, we have broad rights and remedies.

If you breach our Members Terms of Use and where we believe it is appropriate, we may limit what you can do on the Website, issue you with a warning, suspend, terminate and/or blacklist you from our Website (and any associates). This does not intend to limit any other rights and remedies available to Ture.

Lack of immediate action on a breach or our Members Terms of Use does not mean that we cannot take action at a later time and/or that we give up any rights.

21. You agree to hold us harmless in the event you cause us loss

You agree to indemnify, defend us and hold us, and our affiliated companies, shareholders, officers, directors, employees, agents or suppliers, harmless against any claims or demands made by yourself or any third party that is in any way related to: (a) your access to or use of our Service; (b) your failure to complete a transaction; (c) infringement by you of any intellectual property or other right of any other person or entity; (d) your breach of these Members Terms of Use; or (e) any Materials that you submit, post, transmit or make available through our Services. Your indemnity under this clause covers all losses, damages or expenses (including legal costs) that we may suffer or incur.

22. The Terms cover our Services and include Specific Terms

Our “Global Terms” include our (1) Members Terms of Use (2) Members Terms (3) how it works instructions (4) Privacy Policy and any other communicated terms. These terms are posted on our Website. Our Global Terms govern your use of the Services we offer to you.

The Global Terms make up the entire agreement between us in relation to our Services and apply instead of any prior version or any other version or individual part of the Global Terms.  Where there is a conflict between the Members Terms, and the Legal Providers Terms of Use, then the Legal Providers Terms of Use will take priority to the extent of the conflict.

By browsing our Website, using our Services or registering as a Member or Legal Provider of Ture, you agree to our Global Terms. If you do not accept our Global Terms you must immediately stop using our Services or browsing our Website.

We reserve the right in our sole discretion to change these Members Terms of Use at any time without prior notice to you. Any changes will be posted on our Website and become effective at the time of posting. Your continued use of the Services after the effective date of such changes will constitute acceptance of and agreement to any such changes. We reserve the right to modify, suspend or discontinue all or part of the Services at any time to you and/or others, with or without notice. We shall not be liable to you or any other party should we exercise our right to modify, suspend or discontinue all or part of the Services.

23.Reading our Terms

Headings are not included in these Members Terms of Use. The interpretation of these Members Terms of Use will not be affected by the fact that we wrote them.

Examples provided are not intended to be exhaustive. If any part of these Members Terms of Use is deemed unenforceable by a Court of Law in New Zealand, then that part will be removed or edited as little as possible and the rest of the Members Terms of Use will continue to apply.

Definitions of words used in these Members Terms of Use mean the following:

We, us, our and Ture are a reference to Zig Limited.

Global Terms includes Legal Providers Terms of Use, Members Terms of Use and all instructions on how to use our Website, our Privacy Policy and any other communicated terms.

Legal Provider(s) includes any person offering Legal Services for sale on the Website.

Legal Services - any service(s) offered or provided by a Legal Provider.

Materials - any content of any kind placed onto the Website by a Legal Provider.

Member - a registered member of Ture that is not a Legal Service provider.

Members Terms these Terms of Use and any other terms, conditions or policies which apply to our Members use of our Services and that are posted on our Website or otherwise communicated.

Quote includes services a Legal Provider can list with a price that a Member can accept through the Website.

Services - any one or more of the services offered by Ture from time to time on the Website.

Website - any Ture Website or application through which the Services are offered.

You and your are a reference to you as a Member.

Your privacy is important to Ture.

This Privacy Policy governs our collection, use and disclosure of your personal information and has been prepared in accordance with our obligations and your rights as set out in the Privacy Act 1993.

This Privacy Policy explains:

• what kind of personal information we collect;
• when we collect personal information;
• how we use personal information;
• how we store personal information;
• use of cookies;
• how you can access/amend your personal information; and
• how you can contact us for further information.

What kind of personal information we collect

We collect the personal information you give us. We may also obtain personal information from third parties with your authorisation and where permitted by law.

The personal information we collect may include (without limitation) your name, address, and contact details.

When we collect personal information

We may collect personal information about you in the following circumstances:

• when you enquire about or request, or register or apply for, any of our Services;
• when we contact you about any of the Services we or related third parties offer;
• when you provide or enter personal information via online forms on our Website or otherwise as part of your use of our Website;
• when you contact us in relation to any Services we provide to you;
• when at our invitation you complete any survey about our Services; and
• when you contact us for any other purpose.

How we use personal information

We may use your personal information for any of the following purposes:

• to process and respond to your enquiries, requests, registrations or applications relating to or for any of our Services;
• to contact you about any of the Services we offer;
• to search for and deal with your enquiries, requests, registrations or Quotes;
• to provide our Services to you;
• to inform you of any related services which may be of interest to you;
• to comply with relevant laws;
• for any specific purpose which we notify you of at the time your personal information is collected;
• to verify qualifications or experience in connection with any Services you advertise on our Website;
• for our administrative purposes and any other purposes permitted by law; and
• to improve our services to you.

We may disclose your personal information (including your identity):

• to Legal Providers that are registered on our Website for the purpose of providing you with the Services you select;
• to our agents, service providers (including our hosting providers) and any other relevant third parties to the extent necessary to carry out any of the purposes for which we may use your personal information (as outlined above);
• to any government department or professional registration body to the extent necessary to carry out any of the purposes for which we may use your personal information, including the following agencies:
  • New Zealand Law Society
  • New Zealand Police
  • Inland Revenue
  • Commerce Commission
• if we are requested to do so in the course of legal proceedings or other investigations;
• with your authorisation or where we are otherwise permitted to do so by applicable law.

Except as provided above, we will not share your personal information with any other third parties and will not sell, license or rent your personal information to third parties.

How we store personal information

Certain information may be stored on our hosting provider's servers. We have entered into appropriate arrangements requiring our hosting provider to keep the hosted information secure and confidential.

Where we store personal information ourselves, we ensure that it is kept safe and secure, using reasonable steps to prevent unauthorised access and use of personal information.

Use of cookies

We may use cookies on our website for session authentication purposes.

A cookie is a small data file that the website sends to your browser or mobile device (as the case may be), which may then store it for later retrieval by the website.

Some cookies we use last only for the duration of your website session and expire when you close your browser. We may use other cookies to remember you when you return to the website and these will last for longer.

If you reject cookies, you may still use our website, but your ability to use some of its features or functionality may be limited.

We may also use analytic tools, such as Google Analytics services, to analyse non-identifiable traffic data relating to use of our website. For more information on how Google collects and processes this data, please refer to Google's Privacy Policy respectively.

How you can access/amend your personal information

You may access your personal information that we hold by updating it on your Ture account.  If you cannot do this you can request it from us. We will provide you with a copy of the personal information we keep about you.  However, we reserve the right to charge you a reasonable administration fee for providing copies of any personal information you may request.

You may request that the personal information we hold about you is corrected by contacting us.  If we do not agree to your request for a correction, you may then request that we take reasonable steps to attach to the information a statement of the correction sought but not made.

How long we hold personal information

We will determine how long we will hold your personal information, except that we will not keep personal information for longer than is necessary to achieve the purpose for which we may lawfully use it.

How you can contact us for further information

If you have any queries about this Privacy Policy or personal information we have collected, please contact us at info@ture.co.nz

We may modify this Privacy Policy from time to time by posting an updated version on our Website. By continuing to use our Website or any of our Services, you consent to any such modifications.

Definitions of words used in this Privacy Policy mean the following:

We, us, our and Ture are a reference to Zig Limited.

Legal Provider(s) includes any person offering Legal Services for sale on the Website which includes you.

Member – a registered member of Ture that is not a Legal Service Provider

Quote includes services a Legal Provider can list with a price that a Member can accept through the Website.

Services - any one or more of the services offered by Ture from time to time on the Website.

Website - any Ture Website or application through which the Services are offered.

You and your are a reference to you as a registered user of our Website.